Returns & Refunds

How do I apply for a refund?

To apply for a refund you must contact us within 30 days of your purchase, please provide your order reference number and the reasons for the refund. Please Refer to our 30 day money back guarantee.

I have received a damaged item

Please send us a photo of the damage so that a member of our Customer Service Team can help to resolve the issue. If it is a small part that can be easily replaced has been broken during delivery then we can replace the part for you. If the damage is more severe we will […]

The item I have received is different to the item I have purchased

Please contact our Customer Service Team to resolve this issue. Please have your order number and postcode ready to hand. Alternatively please send us a photo with the invoice and the product in it as this will give us a clearer understanding of the issue and it will give us the details we need to […]

Take the first steps towards improving your health and fitness with JLL Fitness
Browse Catalogue