Terms & Conditions


This website is operated by JLL Fitness Ltd. Please read these Terms and Conditions carefully prior to purchase.

Date of last revision: 23/07/2018


We would advise you to consult your doctor before using any exercise equipment or embarking upon any exercise routine or fitness programme especially if you are looking for an item to help with physiotherapy or rehabilitation.


We may change the advertised price of a product at any time. The price you pay will be the price in force at the time of your order. The price on your order will be validated by us as part of our acceptance of your order. We try to ensure prices displayed on our website are correct at all times. However, should a pricing error arise we will inform you of the correct price before we take payment and you may choose to either proceed with or cancel the order. All prices are displayed including a VAT of 20%.

The information, services and products provided on and throughout this site are subject to change without notice. In the event of a genuine website error or inaccuracy we reserve the right to withdraw an offer immediately. We also reserve the right to cancel all confirmed orders that are subject to genuine website error or inaccuracy. All products offered are subject to availability.


Payment is taken when the order is placed. Please note that orders must be paid for in full before they are dispatched. We do not offer payment schemes. If you are purchasing through a charity, please contact our customer service team and they will ask for a few details and send the charity an invoice for payment.


All payments are handled securely through Worldpay, PayPal and Amazon servers.


All parcels dispatched with Yodel, XDP, Panther or Pallex require a signature upon delivery. With all treadmill deliveries, you will be contacted on the number supplied prior to delivery to confirm a suitable date. Both Yodel and XDP will reattempt delivery a total of three times before returning the item to us. If your delivery is missed with either Panther or Pallex then this may incur an additional charge. Royal Mail will hold an item at your local depot for 14 days before returning it to us. We understand that the third-party courier will not always leave a card for a missed delivery they will however update the tracking information online.

We do not advise any item to be instructed to be left in a safe place as both ourselves and the third party couriers do not accept liability for loss or damage in this instance.

Delivery charges

An express delivery option and charge can be applied at checkout prior to completing your order.

There are some postcodes that may incur an additional delivery charge depending on the item purchased and the courier used. For deliveries to Northern Ireland and Isles off the Coast please contact us directly to discuss the shipping options and charges.

Please note: The third-party couriers that JLL Fitness Ltd. choose to use decide upon what postcodes they apply an additional charge to deliver to. These are guidelines set out by the couriers which we have to adhere to.


Delivery times

Estimated delivery time is between 3 to 5 working days, although this may be longer for deliveries to Northern Ireland and Isles off the Coast. However, this is not a guarantee and, as deliveries are carried out by third parties, JLL Fitness Ltd. will not be held liable for any deliveries that fall outside of this time-scale.

Receiving the goods

When your order is delivered, you must count the items and check for any damage to the packaging. Sign and print your name to confirm you have received the entire order in good condition.

It will state on your delivery note how many boxes you should receive. If the boxes you receive don’t match the delivery note you must write down the number of boxes received on the delivery note next to your signature.

Any damage to the packaging must be noted on the delivery note next to your signature. Any shortages or damages must be reported to JLL Fitness Ltd within an acceptable time frame of delivery. JLL Fitness Ltd cannot be held responsible for shortages or damages if not stated on delivery note. This does not affect your statutory rights in the event of the goods being faulty.

Please ring JLL Fitness if you receive your item in a damaged condition so they we can arrange for replacement parts or equipment to be sent to you.

If you refuse the delivery for any other reason than the goods being damaged in transit, you are liable for all outbound and return delivery charges. If any of the larger products will not fit through doors or stairwells, and delivery is refused or returned, you will be responsible for all outbound and return delivery costs.

For more information about our delivery please ring us on 0800 6123 988 or 0121 328 7507 and our team will be very happy to discuss your delivery arrangements further.

Cancellations and Returns

If you wish to cancel an order you must let us know by contacting our Customer Service team or, in the case you ordered via Amazon, contacting Amazon Buyer Support. You may cancel your order for a full refund prior to your order being shipped.

If you cancel your order after it has been shipped, your right to cancel an order ends 14 days from the day you receive your goods. The goods must be in an unused condition and all packaging must be intact. Failure to do so may incur in an added 20% deduction. You are responsible for any and all delivery charges incurred by JLL Fitness Ltd. Any unpaid delivery charges will be deducted from your refund. We advise you to check the status of your order before you cancel.

If a product is, either, received faulty or it develops a fault, please in the first instance contact our Customer Service on 0800 6123 988 and have your proof of purchase ready. If products arrive in a damaged condition you must make a note on the carrier’s delivery note where possible and inform us within 7 working days of the delivery. JLL Fitness Ltd. will, at its option: repair the product, replace the product or issue a refund. You will not be charged for the cost of returning a defective product.

Cancellation by us

We reserve the right to cancel the contract between us if:

  • We have insufficient stock to deliver the goods you have ordered;
  • We do not deliver to your area or we fail to receive any required additional shipping costs;
  • One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers;
  • We ask for and fail to receive confirmation of whether the equipment is being used in a commercial or home environment;
  • The order details are incomplete and information is missing i.e. contact phone number, shipping address etc.

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 14 days of you order placement.



All new products come with a minimum 12 months warranty. The warranty excludes normal wear and tear on parts. Your sales receipt is your proof of the date of purchase. Our Customer Service team also have a record of this on our system which we would be able to provide to you should you require it. This warranty becomes VALID ONLY if the product is assembled/installed according to the instructions/directions included with the product or supplied by JLL Fitness Ltd. This warranty does not extend to any product that has been damaged or rendered defective:

    • as a result of accident, misuse, abuse or lack of reasonable care;
    • by the use of parts not manufactured by JLL Fitness or sold by JLL Fitness;
    • by modification of the product;
    • as a result of service by anyone else other than JLL Fitness or an authorized JLL Fitness warranty service provider.


Ex Showroom/Refurbished Fitness Equipment

All products sold as refurbished or ex showroom condition come with a 1 month warranty. Please note that any items sold as refurbished or ex showroom are non refundable. Items are sold as seen and are expected to viewed and tested by the customer prior to purchase. The customer must agree to the condition of the item before it leaves the JLL Fitness showroom. This applies to both in-store and online sales.

During the warranty period JLL Fitness Ltd. will at no additional charge replace part(s) or repair the product (at JLL Fitness Ltd.’s option) if it becomes defective, malfunctions or otherwise fails to conform with this warranty under normal, non-commercial, personal, family or household use. In repairing the product, JLL Fitness Ltd. may replace defective parts or at the option of JLL Fitness Ltd., use serviceable used parts that are equivalent to new parts in performance. All exchanged parts and products replaced under this warranty will become the property of JLL Fitness Ltd. JLL Fitness Ltd. reserves the right to change manufacturers of any part to cover any existing warranty.



Any typographical, clerical, other errors or omissions in any sales literature, quotation, price lists, acceptance of offer, invoice or other document or information issued by JLL Fitness Ltd. shall be subject to correction without any liability on the part of JLL Fitness Ltd.


Copyrighted material appears on the website which is our property or the property of our content and technology providers or their respective owners. We do not give permission for you to re-publish, alter, transmit or otherwise copy any material on our website but you may use information from the website for your own personal use. Except as otherwise expressly permitted under Copyright Law, no copying, re-distribution, re-transmission, publication or commercial exploitation of downloaded material will be permitted without our express permission and that of the Copyright owner.


As information on our website is provided free of charge, we do not accept liability for it. We will not be liable to you for any indirect or consequential loss, loss of profit, revenue or goodwill arising from your use of the website or information on the website.

All personal information will be treated under the terms of the Data Protection Act. We will not pass on your details to any other companies (with exception of the delivery companies). We may from time to time identify and inform you of other products, available discounts or other services offered by JLL Fitness Ltd. which would be of interest to you. For further information, please see our Privacy Policy. You are responsible in all respects for all use of and for protecting the confidentiality of any username, email verification and password that may be given to you or selected by you for use on our website. You may not share these with or transfer them to any third parties. You must notify JLL Fitness Ltd. immediately of any unauthorized use of them or any other breach of security regarding our website that comes to your attention.

Correctly Disposing of your Electrical Goods

Why do we need to recycle electrical equipment?

By recycling your old and unwanted electrical items, you’re doing your bit to help the environment by preventing potentially hazardous waste from entering landfill and causing soil and water contamination.

What is the Waste Electrical and Electronic Equipment (WEEE) Directive?

The Waste Electrical and Electronic Equipment (WEEE) Directive, which was first introduced in 2007, governs how manufacturers and retailers in European countries & the UK behave in regards to recycling.

The regularly-updated WEEE directive is designed to ensure that less harmful electrical waste is sent to landfill; though the regulations don’t directly affect consumers, they do ultimately make it simpler for you to recycle your old electrical goods.


Recycling Checklist

If you can answer ‘yes’ to any of the following questions, then your electrical item can be recycled:

  • Does it have a plug?
  • Does it use a charger?
  • Does it use batteries?
  • Does it carry the WEEE wheelie bin logo

How do i recycle my electrical item?

  • Take your item to your local recycling centre – you can easily locate your nearest centre on the Recycle Now website.
  • JLL Fitness can provide a collection service for your electrical item in order to recycle it correctly if you are struggling to take your item to a recycling centre. Please contact our customer service team via telephone, email or live chat to arrange this.
  • Some councils offer a household recycling collection service for small electrical items; contact your local authority for more details.


More information on the WEEE Directive

Visit http://www.legislation.gov.uk/uksi/2013/3113/contents/made for more information on the Waste Electrical and Electronic Equipment Regulations 2013.

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