This website is operated by JLL Fitness Ltd. Please read these Terms and Conditions carefully before using this website. By accessing or using our website you agree to be legally bound by these Terms and Conditions. JLL Fitness Ltd. reserves the right to change the Terms and Conditions at any time.
Date of last revision: 27/08/15
Whilst every effort has been made to ensure that the information contained on this website is accurate and up to date, JLL Fitness Ltd. can not be held liable for any omissions, errors or price changes. All products are subject to availability. Please consult your doctor before using any exercise equipment or embarking upon any exercise routine.
We may change the advertised price of a product at any time. The price you pay will be the price in force at the time of your order. The price on your order will be validated by us as part of out acceptance of your order. We try to ensure prices displayed on our website are correct at all times. However, should a pricing error arise we will inform you of the correct price before we take payment and you may choose to either proceed with or cancel the order. All prices are displayed including a VAT of 20%.
The information, services and products provided on and throughout this site are subject to change without notice. In the event of a genuine website error or inaccuracy we reserve the right to withdraw an offer immediately. We also reserve the right to cancel all confirmed orders that are subject to genuine website error or inaccuracy. All products offered are subject to availability.
Payment is taken when the order is placed. Please note that orders must be paid for in full before they are dispatched.
All payments are handled secure trough Wordplay, PayPal and Amazon servers.
All parcels dispatched will require a signature upon delivery. For large, bulky items you may be contacted a few days before the delivery to arrange a suitable time. If nobody is in to sign for the goods they will be left at your local depot for you to pick up. This does not apply to small items.
All delivery charges are automatic and will be clearly shown during the checkout process, prior to any payment being requested. For deliveries outside the United Kingdom, to the Channel Islands, Isle of Man, Isle of Wight and Scottish Islands, you will be asked to contact us directly for delivery costs.
Estimated delivery time is between 3 to 7 working days, although this may be longer for deliveries to Ireland, Scottish Highlands, Channel Islands, Isle of Man and Isle of Wight . However, this is not a guarantee and, as deliveries are carried out by third parties, JLL Fitness Ltd. will not be held liable for any deliveries that fall outside this time-scale.
Receiving the goods
When your order is delivered, you must count the items and check for any damage and then sign and print your name to confirm you have received the whole order in good condition. It will state on your delivery note how many boxes you should receive. If the boxes you receive don’t match the delivery note, you must write down the number of boxes received on the delivery note next to your signature. Any damage to the equipment or packaging must be noted on the delivery note next to your signature. THE WORDS “UNEXAMINED” OR “UNCHECKED” WILL NOT BE ACCEPTED. Any shortages or damages must be reported to JLL Fitness Ltd. within 48 hours of signing. JLL Fitness Ltd. cannot be held responsible for shortages or damages if not stated on the delivery note. This does not affect your statutory rights in the event of the goods being faulty.
Cancellations and Returns
If you wish to cancel an order you must let us know by contacting our Customer Service team or, in the case you ordered via Amazon, contacting Amazon Buyer Support. You may cancel your order for a full refund prior to your order being shipped.
If you cancel your order after it has been shipped, your right to cancel an order ends 14 days from the day you receive your goods. The goods must be in an unused condition and all packaging must be intact. Fail to do so may incur in an added 20% deduction. You are responsible for any and all freight charges incurred by JLL Fitness Ltd. Any unpaid freight charges will be deducted from your refund. We advise you to check the status of your order before you cancel.
If a product is, either, received faulty or it develops a fault, please in the first instance contact our Customer Service on 0800 6123 988 and have your proof of purchase ready. If products arrive in a damaged condition you must make a note on the carrier’s delivery note where possible and inform us within 7 working days of the delivery. JLL Fitness Ltd. will, at its option: repair the product, replace the product or issue a refund. You will not be charged for the cost of returning a defective product.
Cancellation by us
We reserve the right to cancel the contract between us if:
- We have insufficient stock to deliver good you have ordered;
- We do not deliver to your area;
- One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers;
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 14 days of you order placement.
Special order for b2b
Part payments for b2b customers:
- We request 10% deposit once the contract has been signed up;
- A second payment of 50% of the total order amount must be paid before goods get shipped out .
- We must receive payment in full for the total amount of your order when the order has been arrived to the United Kingdom port.
Cancellation for b2b customers
The customer has the right to cancel the contract with us by contacting our Customer Service team. Cancellation would be effective from the date we receive the notice, and will be refunded as follows:
- Full refund of the 10% deposit payment, within 7 days or less after the contract signature.
- 50% of the total deposit paid within 7 days and 14 days after the contract signature.
- No refunds after 14 days of the contract signature
Special orders take approximately 8 weeks to ship from the Manufacturer Plant to our U.K. warehouse. The shipping date specified is estimated. We will deliver the goods to the Delivery Address provided at the time the order was placed as soon as possible after the items arrive to our warehouse.
All products come with a minimum 12 months parts and labour warranty. The warranty excludes normal wear and tear on parts. Your sales receipt, showing the date of purchase of the product, is your proof of the date of purchase. This warranty becomes VALID ONLY if the Product is assembled/installed according to the instructions/directions included with the product. This warranty does not extend to any product that has been damaged or rendered defective:
- (a) as a result of accident, misuse, or abuse or lack of reasonable care;
- (b) by the use of parts not manufactured by JLL Fitness or sold by JLL Fitness;
- (c) by modification of the product;
- (d) as a result of service by anyone else other than JLL Fitness or an authorized JLL Fitness warranty service provider.
During the warranty period JLL Fitness Ltd. will at no additional charge replace part(s) or repair the product (at JLL Fitness Ltd.’s option) if it becomes defective, malfunctions or otherwise fails to conform with this warranty under normal, non-commercial, personal, family or household use. In repairing the product, JLL Fitness Ltd. may replace defective parts or at the option of JLL Fitness Ltd., use serviceable used parts that are equivalent to new parts in performance. All exchanged parts and products replaced under this warranty will become the property of JLL Fitness Ltd. JLL Fitness Ltd. reserves the right to change manufacturers of any part to cover any existing warranty.
Estimated delivery time is between 3 to 7 working days, although this may be longer for deliveries to Ireland, Scottish Highlands, Channel Islands, Isle of Man and Isle of Wight . However, this is not a guarantee and as deliveries are carried out by third parties, JLL Fitness Ltd. will not be held liable for any deliveries that fall outside this time-scale.
Any typographical or clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by JLL Fitness Ltd. shall be subject to correction without any liability on the part of JLL Fitness Ltd..
Copyright material appears on the website which is our property or the property of our content and technology providers or their respective owners. We do not give permission for you to re-publish, alter, transmit or otherwise copy any material on the Site but you may download information from the website for your own personal use. Except as otherwise expressly permitted under Copyright Law, no copying, re-distribution, re-transmission, publication or commercial exploitation of downloaded material will be permitted without our express permission and that of the Copyright owner.
As information on our website is provided free of charge, we do not accept liability for it. We will not be liable to you for any indirect or consequential loss, loss of profit, revenue or goodwill arising from your use of the website or information on the website.
Customer Service contact information
For any further information, please write to:
JLL Fitness Ltd.
Unit 1, Mount Street Business Park
Mount Street, Nechells
Phone: 0800 6123 988 / 0121 328 7507