Warranty

What we offer

At JLL we care about our customers and we offer a minimum of 12 months warranty. That’s for all our treadmills and fitness equipment range.

In case that any issues occur we offer a 10 working day promise to have you up and running again, contact us on 0800 6123 988 and we will provide you all the support that you need (ALL PARTS and LABOUR included). If you are under warranty, we provide a FREE technician call out service!*

30 Day Money Back Guarantee

At JLL we are proud to offer a 30 day money back guarantee on all of our products. Its simple all you do is contact us, use your order number as proof of purchase and arrange the return of your product.


Treadmills

Home Treadmills

Our range of Home Treadmill come with a minimum of 24 months parts and labour warranty. UK Mainland only (excluding Northern Ireland, Scottish Highlands Channel Islands, Isle of Man and Isle of Wight).

  • 5 Years motor warranty
  • 2 Years parts and labour
  • Life time frame warranty

Commercial Treadmills

All Commercial Treadmills come with a minimum of 24 months parts and labour warranty. UK Mainland only (excluding Northern Ireland, Scottish Highlands Channel Islands, Isle of Man and Isle of Wight).

  • 3 Years motor warranty
  • 3 Years parts and labour
  • Life time frame warranty

The warranty excludes normal wear and tear on parts.

You should keep your sales receipt where it shows the date of purchase of the product. This warranty becomes VALID ONLY if the treadmill is assembled/installed according to the instructions/directions included with the product. This warranty does not extend to any treadmill that has been damaged or rendered defective: (a) as a result of accident, misuse, or abuse or lack of reasonable care; (b) by the use of parts not manufactured by JLL Electronics Ltd. or sold by JLL Electronics Ltd.; (c) by modification of the treadmill; (d) as a result of service by anyone else other than JLL Electronics Ltd. or an authorized JLL Electronics Ltd. warranty service provider.

During the warranty period JLL Electronics Ltd. will at no additional charge replace part(s) or repair the treadmill (at JLL Electronics’ option) if it becomes defective, malfunctions or otherwise fails to conform with this warranty under normal, non-commercial, personal, family or household use. In repairing the product, JLL Electronics Ltd. may replace defective parts or at the option of JLL Electronics Ltd., use serviceable used parts that are equivalent to new parts in performance. All exchanged parts and treadmill replaced under this warranty will become the property of JLL Electronics Ltd.

If you are using any of the treadmill in an environment other than in a residential house, you must check to see if the treadmill you are purchasing has a warranty for the environment you are going to use it in. For example a treadmill with a “Domestic use” warranty will have no warranty if used in a Full or Light Commercial environment. If you are unsure as to which classification of usage you require please ask & we will be happy to check if the products are suitable. No manufacturer’s warranty covers failure of a treadmill if caused by unreasonable or abusive use or if the customer alters the treadmill in any way or if the customer fails to provide reasonable & necessary care.

Exercise Bikes

All Exercise Bikes come with a minimum of 12 months parts and labour warranty. UK Mainland only (excluding Northern Ireland, Scottish Highlands Channel Islands, Isle of Man and Isle of Wight).

Take the first steps towards improving your health and fitness with JLL Fitness
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