Warranty

What we offer

At JLL we care about our customers and we offer a minimum of 12 months warranty. That’s for all of our items in our fitness equipment range.

In the event that any issues arise, please contact us on 0800 6123 988 and we will provide you with all of the support that you need.

30 Day Money Back Guarantee

At JLL we are proud to offer a 30-day money back guarantee on all of our products. It’s simple, all you need to do is contact us, use your order number as proof of purchase and arrange the return of your product.

Treadmills

Home Treadmills

Our range of Home Treadmills come with a minimum of 24 months parts and labour warranty. UK Mainland only (excluding Northern Ireland, certain Scottish postcodes, Channel Islands, Isle of Man and Isle of Wight).

We offer a Free Technician Assessment. As we use 3rd party technicians, call out services are dependant upon their availability. Therefore it may be quicker for us to collect the treadmill back off you. Please be aware that our Free Technician Assessment only applies to the UK mainland. Certain Scottish postcodes, Northern Ireland and Isles off the Coast are not covered under labour warranty. This is due to the lack of JLL approved technicians available in these areas. Warranty for parts is still covered however may induce a delivery charge depending upon your postcode.

5 Years motor warranty
2 Years parts and labour
Life time frame warranty

Commercial Treadmills

All Commercial Treadmills come with a minimum of 24 months parts and labour warranty. UK Mainland only (excluding Northern Ireland, Certain Scottish Postcodes, Channel Islands, Isle of Man and Isle of Wight).

3 Years motor warranty
3 Years parts and labour
Life time frame warranty

The warranty excludes normal wear and tear on parts.

You should keep your sales receipt where it shows the date of purchase of the product. This warranty becomes VALID ONLY if the treadmill is assembled/installed according to the instructions/directions included with the product. This warranty does not extend to any treadmill that has been damaged or rendered defective: (a) as a result of accident, misuse, or abuse or lack of reasonable care; (b) by the use of parts not manufactured by JLL Fitness Ltd. or sold by JLL Fitness Ltd.; (c) by modification of the treadmill; (d) as a result of service by anyone else other than JLL Fitness Ltd. or an authorized JLL Fitness Ltd. warranty service provider.

During the warranty period JLL Fitness Ltd. will, at no additional charge, replace part(s) or repair the treadmill (at JLL Fitness’ option) if it becomes defective, malfunctions or otherwise fails to conform with this warranty under normal, non-commercial, personal, family or household use. In repairing the product, JLL Fitness Ltd. may replace defective parts or at the option of JLL Fitness Ltd., use serviceable used parts that are equivalent to new parts in performance. All exchanged parts and treadmill replaced under this warranty will become the property of JLL Fitness Ltd.

If you are using any of the treadmill in an environment other than in a residential house, you must check to see if the treadmill you are purchasing has a warranty for the environment you are going to use it in. For example a treadmill with a “Domestic/Home use” warranty will have no warranty if used in a Full or Light Commercial environment. If you are unsure as to which classification of usage you require please ask and we will be happy to check if the products are suitable. No manufacturer’s warranty covers failure of a treadmill if caused by unreasonable or abusive use or if the customer alters the treadmill in any way or if the customer fails to provide reasonable and necessary care.

Exercise Bikes & Cross Trainers

All Exercise Bikes and Cross Trainers come with a minimum of 12 months parts warranty.

If a part is required depending on the courier we use there may be a shipping charge if you live in either Guernsey or Jersey.

The warranty excludes normal wear and tear on parts.

You should keep your sales receipt where it shows the date of purchase of the product. This warranty becomes VALID ONLY if the exercise bike is assembled/installed according to the instructions/directions included with the exercise bike or provided by JLL Fitness Ltd. This warranty does not extend to any bike that has been damaged or rendered defective: (a) as a result of accident, misuse, abuse or lack of reasonable care; (b) by the use of parts not manufactured by JLL Fitness or sold by JLL Fitness ; (c) by modification of the exercise bike; (d) as a result of service by anyone else other than JLL Fitness or an authorized JLL Fitness warranty service provider.

Please be sure to check the warranty type of the exercise bike. The warranty type are as follows:

Home use – 12 months warranty
Commercial use – 24 months warranty

Voided Warranty:

The warranty will become voided on your item if it is purchased and used in a different environment than it is intended for. For example:

A home use item is not designed to be used in a commercial environment.
If the item has not had regluarly maintenance and as a result the item has become damaged or rusty.
If the item is shipped outside of the United Kingdom.
If an item is sold on the remaining warranty is non-transferable.